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Privacy Policy

This Privacy Policy applies to the activities of Bits ‘n’ Bytes (ABN 977 082 309 05) ("Bits ‘n’ Bytes"). It explains how Bits ‘n’ Bytes handles personal information and complies with the requirements of privacy law including the Privacy Act 1988 (Cth). At Bits ‘n’ Bytes we recognise the importance of your privacy. Bits ‘n’ Bytes is committed to protecting the privacy of all the individuals with which we deal.

What Information We Collect
Personal information held by the Bits ‘n’ Bytes may include your name, date of birth, current and previous addresses, contact phone numbers, e-mail address, bank account or credit card details, occupation and driver's licence number and the business details of customers and suppliers and their dealings with Bits ‘n’ Bytes.

How We Collect Information
Personal information is collected by Bits ‘n’ Bytes to enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.

Personal information may be collected directly from you such as through an application (including submitted online, by email, by mail or by phone) for products or services, indirectly from you such as through monitoring your usage of products and services (e.g. the collection of information of your usage of our website including through cookies), or from third parties such as our related companies, credit reporting agencies, or your representatives.

How We Use Your Personal Information

Your personal information may be used in order to:

  • verify your identity
  • to allow us to identify our customers via usernames and passwords and to interpret customers' pre-stored attributes and parameters for using features and functions of the Bits ‘n’ Bytes web sites
  • assist you to subscribe to our services
  • provide the products and services you require
  • administer and manage those products and services, including charging, billing and collecting debts
  • inform you of ways the products and services provided to you could be improved
  • conduct appropriate checks for credit-worthiness and for fraud
  • gain an understanding of your needs in order for us to provide you with a better service
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

We at Bits ‘n’ Bytes provide products and services via our website. When you visit our site, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.

Bits ‘n’ Bytes may use cookies on its website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.

In some cases, cookies may collect and store personal information about you. Bits ‘n’ Bytes extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.

Disclosure of Personal Information to Third Parties

In order to deliver the services you require and for the purposes set out above, Bits ‘n’ Bytes may disclose your personal information to organisations outside Bits ‘n’ Bytes. Your personal information is disclosed to these organisations only in relation to Bits ‘n’ Bytes and related companies providing services to you. These organisations may carry out:

  • customer enquiries
  • mailing systems
  • billing and debt-recovery functions
  • information technology services
  • marketing, telemarketing and sales services
  • market research
  • web site usage analysis

Bits ‘n’ Bytes takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:

  • your authorised representatives or legal advisers (when requested by you to do so)
  • credit-reporting and fraud-checking agencies
  • credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing)
  • our professional advisers, including our accountants, auditors and lawyers
  • government and regulatory authorities and other organisations, as required or authorised by law
  • organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation)
Third Party Sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the Privacy Policy of the sites you visit. This Privacy Policy applies to the Bits ‘n’ Bytes website only and Bits ‘n’ Bytes assumes no responsibility for information and content of third party sites.

Keeping Your Personal Information Up To Date

Bits ‘n’ Bytes takes all reasonable precautions to ensure that the personal information we collect and disclose is accurate, complete and up-to-date. However, the accuracy of that information relies to a large extent on the information you provide. We recommend that you:

  • let us know if there are any errors in your personal information
  • keep us up to date with changes to personal information such as your name or address, by contacting us on 03 9748 0404
Changes to This Privacy Policy
Our commitment to being a leading provider of computer services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Bits ‘n’ Bytes reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the Policy on its website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

How To Contact Us
If you have any queries in relation to privacy, please contact us on 03 9748 0404

Bits ‘n’ Bytes offers Onsite Computer Support to Melbourne and surrounding areas. Please see our service area for further details.

Professional and good work. When faced with a printer that wouldn't recognize our laptops, network -- pretty much sat there staring at us silently -- we called BITS 'N' BYTES. Sam came to help us and worked diligently to address and fix the problem and spent extra time and attention to make sure everything worked perfectly. A great and efficient solution to our printer mess which had been plaguing us for weeks. He was super nice in everything. We'll definitely call them again should we face any computer challenges.

Daniel, Albert Park

It is a terrific place to fix computers. They are fast, friendly, incredibly inexpensive and guarantee their work. They are one of the finest experiences I have had in this fair city. I have been here for close to 20 years. I used to call Dell, now I really don't have to bother with the hassle and the cost

Renee, Epping

Thank you guys again for your help. I was very impressed with the turnaround time for my computer (3 hours). Also probably the first time I didn't feel like I was getting ripped off! The computer is working perfectly and I got to save my files as well!

George, Eltham

I truly like Bits 'n' Bytes Consulting for their services. Their team is completely professional with great attitude and dedication towards their work. I highly recommend them to everyone who faces computer problems.

Michael, Altona

Highly recommended! I would recommend them to any business needing quality and affordable IT support.

Dianne, Richmond

Excellent service, very courteous and attention to detail. Their technicians are very approachable and flexible. Thank you Bits 'n' Bytes.

Tanya, Point Cook

We are a Melbourne based company and were looking for a computer repair company to set up the network at our new office in Werribee. We called Bits 'n' Bytes and they handled the projected flawlessly from start to finish. I can only say good things about them and recommend them to you without reservations.

Martina, Werribee

Bits 'n' Bytes provided me with some excellent service. After I unfortunately spilled some water on my laptop keyboard, they tried to clean it out but it was unfortunately beyond repair. They didn't charge me for trying to fix the computer and they performed some data recovery on my hard drive which contained some important files and data of mine. I was very happy with everything that they did for me.

Lorraine , Carlton

I had an awesome experience at Bits 'n' Bytes. They did my Laptop screen replacement lightning fast - I couldn't believe it! Everyone I dealt with was very professional and helpful, I couldn't imagine a better experience.

Karen, Port Melbourne

Service was convenient, fast, and a good value for replacing my laptop screen. Bits 'n' Bytes were very friendly and fixed my laptop in no time. And they are even available on a Sunday! Great service, would highly recommend them for computer/gadget repairs and help! Liked: Value, Service

Tom, Newport

Their service is brilliant and quick. A real pleasure to do business with.
Thank for your prompt reply and help. cheers!!

Aaron, Caroline Springs

A BIG Thank you and 5 Stars to Bits 'n' Bytes. My PC almost ended up out the window until I contacted Bits 'n' bytes who straight away jumped to my assistance .My PC was repaired and reconnected before the kids could notice it was missing and Sam took the time to explain things to me - With a SMILE!! Followed by a very reasonable bill. Highly recommended, Job well done!

Pamela, St Kilda

I got virus in my Laptop and thinking what to do, then i search in Google and found Bits n Bytes and called Sam, he came to my house in half hour and picked my Laptop and fixed it very quickly. Bits N Bytes Consulting is a professional consulting service which provides quality solutions to computer problems at a reasonable price.

Kalyan, Laverton

Cormack Plumbing service has been dealing with Sam from Bits 'n' Bytes since September 2011. Although our dealings with Sam have only been for a short time, we feel his knowledge and reliable attendance to our IT requirements has been excellent. We would therefore, highly recommend their services to any new clients.

Peter Cormack, Director, Cormack Plumbing Services Pty Ltd

I accidentally deleted almost 100GB of data including precious family photos and after calling Sam for help he arrived on time and actioned it straight away - I now have all of my data back and recovered and cannot thank you enough for your time and care. I would highly recommend Sam to anyone needing any assistance with their computer needs. I can now rest at ease, thanks Sam!!

Michelle, Tarneit

The Bits 'n' Bytes Difference
  • Free pickup and delivery
  • Free data backup and restore
  • We come to you
  • No fix No charge
  • Incredible low prices
  • Same day service
  • Microsoft certified professionals
  • 7 day service
  • Weekends and after hours
  • Service guarantee
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